Cart is empty FAQ
THE MOST COMMON QUESTIONS
Payment
We accept major payment methods including credit cards (Visa, MasterCard), PayPal, and bank transfers. All transactions are securely processed to protect your information.
Yes, we offer payment options in RMB through select payment gateways for the convenience of our customers in China.
Absolutely. We use industry-standard encryption and security protocols to ensure that all payment transactions are safe and protected.
Shipping & Delivery
We typically ship all orders via air freight, and delivery to China takes approximately 2 weeks. Delivery times may vary depending on customs and other factors.
Shipping costs depend on the total weight and size of your order. The exact cost will be calculated during checkout before you finalize your purchase.
Yes, once your order is dispatched, we will send you a tracking number so you can monitor the status of your shipment.
Yes, we deliver to most regions in China. However, there may be restrictions in remote or rural areas. Please contact us for more details if you’re unsure.
Returns & Exchanges
Due to the nature of food products, we do not accept returns unless there is a mistake with the order or the products were damaged during shipping. If you experience any issues, please contact us within 3 days of receiving your order.
Yes, if your products are damaged during transit, we offer refunds or replacements. Please provide us with photos of the damaged items within 3 days of receiving the package.
To initiate an exchange or refund, contact our customer service team with your order number and the issue. We will guide you through the process.
Products
We specialize in high-quality Canadian food products such as canned goods, cooking oils, snacks, and beverages that are suitable for long-distance shipping. Our product lineup includes popular brands like No Name and other well-known Canadian brands.
All our products are sourced directly from reputable Canadian wholesalers, and we ensure that they meet the highest food safety standards. We also handle all necessary permits and certifications for export.
Yes, we offer bulk purchasing for large orders. Please contact our sales team for more information and pricing details on bulk orders.
we ship every where! free in the us
© 2024 D.REX INTERNATIONAL TRADING CO.,LTD.. All rights reserved.
© 2024 D.REX INTERNATIONAL TRADING CO.,LTD.. All rights reserved.